PRIVACY POLICY

MitchAI ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information including (but not limited to):

• Name
• Email address
• Phone number
• Website
• Payment information (for orders/purchases)
• IP address and device/browser information
• Usage data (e.g., pages visited, actions taken on our website)

Information may be collected when you:

• Register for an account
• Place an order
• Subscribe to newsletters or updates
• Contact us via forms or email
• Interact with our website or app

2. How We Use Your Information

We use your information to:

• Provide and deliver our products/services
• Process orders and manage payments
• Respond to your enquiries and support needs
• Improve our website, products, and customer experience
• Send updates, newsletters, offers, or important account notifications (you can opt-out anytime)
• Ensure the security of our website and users

3. Disclosure of Personal Information

We may share your information:

• With service providers (e.g., payment processors, shipping partners) who assist us in running our business
• When required by law or regulation, or to comply with Australian law enforcement requests
• If our business undergoes a reorganisation, merger, or sale

We will never sell your personal information to third parties

4. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Enhance user experience
• Analyse website usage and performance
• Deliver personalised content or advertising

You can adjust your browser settings to refuse cookies, but this may affect website functionality.

5. Security

We take reasonable steps to safeguard your information using physical, electronic, and managerial procedures. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if necessary. Please contact us at hello@mitchai.com.au.

7. International Transfers

Sometimes, your personal information may be stored or processed overseas (for example, when using global cloud providers). We take reasonable steps to ensure overseas recipients comply with Australian privacy obligations.

8. Links to Other Sites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect information from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page, and your continued use of our website means you accept those changes. Please check back periodically for updates.

11. Contact Us

For questions about this policy or your data, please email: hello@mitchai.com.au